Beacon is built around the assumption that the AI sees every signal. Each surface below is shaped by that — not a 2014 CSM tool with a chat widget bolted on.
Product usage, engagement events, support load, sentiment from email + tickets, NPS, renewal proximity. All composed into one Customer 360 view. Sonnet reads it in seconds when you ask.
Composable rules + nightly Opus reasoning. Each score includes the signals that moved it last night, with weight and direction. Health bands: healthy, watch, at-risk, churning. Refreshed every 24 hours.
Every morning the queue shows your top calls/emails by impact-weighted score. Each CTA carries the play to run, the data behind the score, and a Sonnet-drafted reply when applicable.
Not Day 0/3/7 cadences. Write the goal ("recover at-risk account," "expand renewal"). Sonnet picks channel + timing + content per signal: opens, replies, calendar, support load, recent product events.
Move accounts through Discovery → Proposal → Decision → Closed. Forecast doesn't just count stage value — it weights every deal by current health score. Commit/Best/Pipeline bands reflect reality.
"Who should I call first this morning?" "What happened with Acme in the last 30 days?" "Draft the renewal email." One keystroke from anywhere in the app. Sonnet sees every account, every signal, every playbook.
Thirty minutes. We'll load a slice of your real CSM data and walk every surface above against it.