Predictive health
Opus computes a health score nightly across all your accounts. Every score is explainable: which signals moved, why, what to do.
Beacon is the AI-native customer success platform built for SMB software teams. Predictive health, signal-driven playbooks, and a co-pilot that knows every account.
CSM teams drown in dashboards. Beacon collapses the noise. Health scores compose every signal that matters — product usage, engagement, sentiment, support load, renewal proximity — and Sonnet picks the top three plays for every account, every day.
Opus computes a health score nightly across all your accounts. Every score is explainable: which signals moved, why, what to do.
Daily ranked queue: who to call first, what to say, what to send. Tied to your real playbooks, not generic best-practice templates.
Kanban pipeline by stage. Forecast weighted by health score, not just stage — so commit numbers reflect reality.
"What happened with Acme in the last 30 days?" "Draft the renewal email." Streaming Sonnet with full account context.
Gainsight. ChurnZero. Totango. Built when CSM was rules + cadences + a CRO-built spreadsheet. Beacon was built when AI can read every email, watch every product event, and reason across the whole account history in real time. The difference shows up in your first week.
Health scores compose product usage, engagement signals, sentiment, support load, and renewal proximity. Opus refreshes nightly. Every score is explained.
Define the outcome (“recover an at-risk account”). Sonnet picks the play, the channel, and the moment based on signals. You approve every external send.
⌘J everywhere. “Who should I call first this morning?” “What happened with Acme in the last 30 days?” “Draft the renewal email.” Sonnet with full account context.
Connect your data, map your accounts, tune the playbooks, train your CSMs. Live in three weeks. Not three months. Not nine.
Per-CSM seat. AI included. No AI tier upcharge. No customer-count gates. No mandatory professional-services contract.
Beacon runs standalone for any CRM. Stack it with Keystone, Cadence, DreamCompass and the customer record becomes a single living thread — health scores feed sales, engagement signal feeds health, dream progress feeds retention.
We'll spin up Beacon against a slice of your real CSM data — Gainsight, ChurnZero, HubSpot, spreadsheets, anything — and walk you through your own health scores, your own CTAs, your own renewal forecast. Three weeks from yes to live.